FAQs

FAQ'S

Returns & Exchanges

Exchanges can be made if requested by email within 2 days of item(s) receipt- inventory willing, Customer must pay for return postage.

Any signs of wear or damage that is not at fault of Cocoiv will lead to the exchange request being denied. 

Please be sure to check our sizing chart before placing an order. If you still have questions about a fit, email us at info@cocoiv.com. Please note that mugs cannot be returned or exchanged due to hygiene reasons. 

 

Faulty Items

We aim to provide our customers with products of the highest standard and quality. If you have received a defective or damaged item, please immediately contact us at info@cocoiv.com.

 

SHIPPING 

How long will it take my order to arrive?

Orders will be processed and shipped within 7- 10 business days from the date you purchase your item(s). International orders usually take 3-6 weeks to arrive depending on the destination and custom processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way. Please note that all duty, taxes, fees, and any declaration of value fees, are the responsibility of the customer. 

 

What shipping method do you use?

Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail or DHL Express. 

 

Can I track my package?

Absolutely! We will provide you with the tracking number via email once your package has shipped. 

 

My tracking shows delivered, but I haven't received my package, can i get my order reshipped? 

Unfortunately, we are not responsible for reshipping orders that have been marked delivered. Cocoiv is not responsible for lost, stolen, or unclaimed packages.Please verify that your shipping address is correct at checkout before submitting your order. 

 

What if I received the wrong item/size?

We apologize for the inconvenience and we'll happily replace it! Please email us at info@cocoiv.com

 

Can I cancel/modify my order?

Yes! You can modify/cancel your order 24 hours after placing your order. 

 

What size should I order?

Our sizes range from XS- 3XL. Please see our sizing chart for more details and suggestions for fit. 

 

Still have questions?

Email us at info@cocoiv.com